Policies at She-Shed Studio
In today’s online shopping market, I believe that honesty is the best policy. That’s why I designed the most generous, fair and transparent store policies for my customers. Read the following sections to find out more about product availability, guarantee's, return and exchange policies, shipping and payment policies. Please don’t hesitate to contact me if you have any questions!
With some exceptions, She-Shed Studio jewelry is custom and one-of-a-kind. If a piece you absolutely love has been sold, we cannot reproduce this piece. We can, however, work with you to create a design with similar elements and style. Contact me to discuss your options.
Commissioned work: We accept commissioned work to complete a customer-specified custom design. Once the desired design and materials are specified, a target price and time to completion is established for the Jewelry. This is subject to modification up to +25% based on actual labor hours and materials. Commissioned work is not returnable but we will work with the Customer to ensure their satisfaction.
Your purchase is 100% satisfaction guaranteed. We invest substantial time and energy to meet our customers' standards and stand behind our workmanship. Our photos and product descriptions detail the attributes of each piece of jewelry and, to our knowledge, this information is 100% accurate.
We guarantee the quality of our work to withstand breakage or other defects for up to 12 months following purchase. Unless the piece of Jewelry shows unusual wear and tear, we will repair the piece at no cost to the customer.
Beyond 12 months the Jewelry will be evaluated on a case by case basis. In some instances (e.g. damage caused by the owner, extended wear and tear) a repair fee may be assessed based on labor hours (at $20/hour) and materials (at cost) required to restore the Jewelry to original condition. We do not cover damage incurred by the work of another artist — for example, if someone else tries to repair a She-Shed Studio piece — we will evaluate the piece for repair and agree together on the best course of action.
Our goal is to ensure that you will be able to enjoy your piece of She-Shed Studio jewelry for many years to come.
Returns and Exchange Policy
I cannot accept returns if there is any question as to the condition of the jewelry.
Returns will not be accepted if:
• It is more than 15 days past the original date of purchase; or
• The jewelry has been worn or is damaged.
• The jewelry was commissioned by the customer and to the customer's specifications.
She-Shed Studio offers our customers free shipping for purchases over $100 (USPS, First Class, Insured) to destinations in the U.S. This covers packages shipped by the United States Postal Service using First Class Mail or Priority Mail Flat Rate Parcel, insured for full value. It applies to your entire order.
Both First Class and Priority Mail Flat Rate offer a swift and secure means of delivering your Jewelry. For purchases under $100, a shipping fee of $4.00 will be charged. This is a reduced rate to the customer as we will share in the cost of shipping.
If you prefer your purchase to be sent Priority Mail Express, there is a charge of $27 to cover USPS charges.
At this time, She-Shed Studio does not offer shipping outside of the United States
Credit Cards, PayPal, Venmo, money orders and checks are accepted. Our e-commerce platform, Wix, will securely process your credit card. A check or money order will also be accepted for purchases as long as payment is received within 5 business days. In the latter 3 instances (PayPal, Venmo, check/money order) we will need to manually process your transaction to calculate price and shipping and to ensure your Jewelry is marked as sold on the website. Jewelry purchases are shipped within 5 business days after payment is received.